Customer Testimonials
I got my car there in time and was suppose to take shuttle but decided to wait after was told it would only be about an hour. Was offered coffee which I appreciated. Guess what, before I could finish my coffee, my car was ready. Good service and customer service!
Asia was very helpful and car was inspected and ready as promised. I would love to have the assistance of Asia every time I require any car repairs. It’s too sad that the price of detailing is so high! I need a good cleaning! I’d better get busy!
Service Writer Rebekah K is very professional and friendly! She is the face of the West Herr Nissan service department.
Auto checkup was easy and fast and wait area was really nice. People were friendly and helpful.
They always take good care of me , friendly and cordial. It’s the only place I trust with my vehicle
Everything was great! Thanks so much! The whole service was handled in the most professional manner.
The associates were extremely professional and super helpful! Even though I was hav in g a bad day they remained professional and worked to make my day much better!
Mohammad was very helpful and promptly got my car in and out for an inspection. Could not ask for a more professional and personable advisor.
I have been a customer of this dealership for over 10 years. I have been very happy with everything from sales to service. The employees are very friendly and helpful. I will continue to use West Herr Williamsville as my dealership of choice.
Everyone at West Herr Nissan was very friendly and very knowledgeable. It was a very pleasant experience. Everyone in your service department is fantastic!. Rebekah and Arthur went out of their way to keep my cost at a very fair price. I look forward to coming back again and again for service. You guys are the best!. And when it's time to purchase another vehicle, we will be visiting your sales department too! Thank you for all you do! You guys are great! David Forti
Service was done in a timely manner. Service was very good and courteous. I would definitely recommend this service
Mo was very thorough. and assured that I was comfortable with his explanation of the work performed.
My Service Manager Mohammad Was excellent.He was very professional and caring.The service to my car was excellent.
The staff and service are always excellent. Thank you! Iwould definitely refer this dealership to friends and family.
Pleasant, easy and honest.dealership to work with. They were quick to respond and complete the work.
Everyone was helpful & pleasant. They took my car in right on time. The work was completed in a timely fashion.
Got me in within four days, gave me a ride to my class while they worked on my car and picked me up after just do a quick phone call to them… All work was done, reasonable price, nice clean car, everybody, friendly, and helpful, and just one more reason why I love my Nissan rogue And now bought one instead of leasing!
The service was efficient- completed carefully and on time. I was updated on the status of the check up and a tech issue.
Courteous, informative, thoughtful, and respectful. Always makes time to explain what the customer needs to know.
Everyone was very helpful and did a great job. Mohammad got me right in and remember me from my last visit.
Appreciate the warm & friendly people. Also, the clean waiting room, as well as the restrooms are appreciated.
Everyone is courteous, and knowledgeable. I’ve been bringing my vehicle here for 7 years, and the service has always been excellent.
The people in this dealership are always very helpful and courteous. whenever I bring my car in for service, it is done promptly.
Every time I bring my car in for service I leave completely satisfied with any work performed.
Was unbelievable. Thought I would be there all day, ended up having more work done than originally planned & irlt was painless & less $$$ than I had planned for.
West Herr service department is very organized and the team leader Arthur Luke is an excellent help in my service needs delivered complete on time as promised. His friendly explanation of the service requirements exceeded my expectations. I am happy to be a continued customer.
The service is excellent and the wait time is reasonable. From time and to time out
Fast, efficient, friendly, clean, great hours. Would definitely come back to purchase vehicles in the future.
Mohammed was very nice and he explained what was wrong with the car. (Engine light) His service was impeccable!!
Very, very disappointed with the service of my car. Cost me nearly $450.00 (battery & rental car) and 4 days without my car for a battery replacement. Mohammed told me on the morning of day 4 that car would be ready in 1.5 hours. 5 hours later, still no call, I went there myself (a friend drove me) and when I got there it was sitting in the lot for who knows how long. He said he called the wrong number. Dennis the manager was stellar in doing his best to make it up to me and Sal who dropped by my house with a “...
The West Herr group did everything they could to make me want to purchase my new car!
Superior customer service. Dan Fabrizio was very knowledgeable, congenial, and made the experience comfortable. I would recommend to friends.
I have never had bad service here at all - the staff is always friendly and takes time to explain things to non-mechanical me - this is the only place I go to for service - on a separate note Rebekah & Jarrod are just both outstanding in all that they do - REALLY!!
Great people with a professional and friendly attitude. Excellent service with clear expectations and effective communication.
The salespeople are very good and most helpful. The service has declined over the past months.
Very nice to deal with everyone was pleasant and polite. Very knowledgeable staff of my needs
Been going to West Herr INFINITI for 7 years. From sales to service its always a good experience.
Great experience always! Very appreciative of the great service department and their responsiveness. Thank you.
Always easy to make appointments. I like the dedicated person to make appointments. Usually can get an appointment in a reasonable time frame.
The West Herr INFINITI Service has always shown me the upmost respect and care for my vehicle since I have leased with them which has been over 16 years. Thank you Kevin in Service and Mark in Sales for all you do.
I could have gone anywhere for an oil change and nys inspection. 2hrs is way too excessive. I won’t be back.
Great service every time. Courteous and thorough, researching all indicated issues. Car received on time with no waiting. Excellent overall experience.
I had no choice for transmission repair other than West Herr. Communication was lacking, no written warranty after completion of work. No verification that my transmission was either replaced or repaired.
Bought a 2022 certified infinity in June 2023.Needed service for pinging noise. Was advised it needed rear brakes. I had only driven it for 2000 miles. How could this serious issue have been overlooked if certified?
I have always appreciated the courtesy & professionalism of the West Herr staff. From sales ( Frank DuQuette ) to INFINITI service/repair ( today I had the pleasure of working with Kevin Hardwicke )
Everything was done that I asked to be done and I appreciate coming to this location.
I had a great experience with Brady and the team at west herr, everything was smooth and easy.
Kevin and the team were great. Very courteous. Took a little long to do an inspection, but it is what it is. I don't like taking my car in for service.
Kevin and his crew were excellent and pleasant! Perfect service. The work they did was excellent
Exceptional service and handled with care & compassion. I feel apart of the infinity family along with being apart of the Nissan family as well💙💙💙
Service was great! Everyone was friendly, appointment was finished quickly . Waiting room was clean, welcoming and convenient. Kevin is the best!
All team members I met were very courteous. However, I wasn’t pleased that an oil change/all pts inspection took 3 hours with a scheduled appt time. I was advised I needed rear brakes at a cost of $632. I had them completed elsewhere for $340. That’s quite a mark up/price difference. Again,, I’d like to stress the team members were very professional and kind, but a 3 hour wait time with an appointment is excessive.
Always professional and courteous. Love West Herr INFINITI! Both sales and service excell beyond measure.
get good attention and good communication about repair status of vehicle. enjoyed the nice loaner vehicle
Great experience very knowledgeable, fully explained the situation to me and how we were gonna solve the problem
I had another great experience with Kevin and the West Herr INFINITI of Williamsville service team! He makes you feel like a valued customer and family! Very knowledgeable and great communicator. 5 STARS for sure!!!
The team was very attentive and awesome to work with. They made sure I clearly understood the issues and work that needed to be completed. Also, checked in with me to provide updates while I waited. Great all around experience!
I like to thank the entire westherr dealership staff very courteous and helpful staff. They diagnosed my vehicle properly and repaired the issue that my vehicle was having also helped save me money and also quickly reached out to my extended warranty company got my repair claim approved and very quickly time matter. I love and appreciate everything about this dealership and how well polite the staff were. Special thanks to Kevin the service staff for all his help.
I have done business with them since their inception at INFINITI and been very satisfied.
Easy to make appointment Kevin Burckhard at INFINITI service advisor is friendly and helpful, he explained work clearly and make good recommendations. Wish they would still give loaners if the service is more thank 60 mins!
Kevin squeezed me in last minute for oil change on 10/29. Great customer service!
Excellent service personnel. Jonas great. Mohammed spent additional time to vacuum my car then extra time helping me with some problems I was having with my locks and navigation. Very pleased.
They have always done a great job. My normal service manager moved to another location, but his replacement did a fantastic job - meaning, he gave realistic estimates, was friendly, personable, and explained everything that was going on.
Terrific sales and service team and West Herr service is top notch. Definitely recommend for quality, price and overall satisfaction. Service team super friendly and went above and beyond to help correct an error I made in ordering the wrong tire sizes. Thanks Kevin!
Service staff members are wonderful Especially Kevin, who leads the team that attend to my service needs
Terrific staff and customer service. Comfortable waiting area. Fair and worthy or praise. Thank you.
Physical layout of dealership was very nice and modern. Very clean. Sales personnel were very knowledgeable and attentive. Pleasure to deal with.
I was extremely pleased with the Polite And knowledgeable personal.I had an opportunity to talk with a couple of the waiting customers over a couple of coffee And that Most of my wait time.
Walked in and the person in charge introduced himself and explained all my options and listened intently to my questions left feeling like a human not a number
Service is a very pleasant experience. Great staff with the knowledge to keep your INFINITI at perfection.
Your service sucks! I tried makiing a simple oil change and told I would have to wait till the midle of October.
Service was prompt and I was thoroughly informed of all issues/concerns regarding my vehicle.
Very clean and organized. They keep you up-to-date on what’s going on with your vehicle.
BEST PEOPLE BEST PLACE!! CLEAN FRIENDLY ENVIRONMENT. I WOULD HIGHLY RECOMMEND WEST HERR INFINITY SERVICE
Great service! Friendly people! Greg was fun to work with! I would recommend to my friends.
Great facility well trained knowledgeable and friendly staff a great vehicle truly fin experience A+
Very accommodating, very professional- no need to say more that so why would you require it
Kevin at INFINITI was awesome!!! Super friendly, efficient, and willing to go the extra mile!
Very efficient, wait time as promised. Free cabin air filter change was nice to do for the customer.
After 3 hours - did not solve my issue, make a suggestion. Seems like the tech was more interested in his diagnostic pay vs solving my issue. Not easy to diagnose but I have them A code printout from another service garage. Finally used my suggestion to disconnect the hood switches. They did discount my service but still same issue when I left.
Speedy and efficient as always, been here for 7 years and they always get the job done
Excellent service with my purchase of a QX50 as well as the service department leaving me completely comfortable when handling my concern with my breaks. I love my new car 🥰
I scheduled an appointment approx. 2 weeks ago to have the spring mechanism on the gas cap door replaced because it snapped off when hit by the gas hose. I waited about 2 hours and they couldn’t get the piece to replace itðŸ˜
Keven and the service department was wonder yesterday for my seavice! Everyone I deal with at West Herr have been amazing. They always remember my name and treat me great! Love my cer and the deslership
West herr is always good to me. I drive quite a distance for them to work on my car and I wouldn’t go elsewhere.
Outstanding Dealership in Western New York! I have owned 4 INFINITI autos from West Herr INFINITI. Excellent customer service!
Always take our vehicles there. Great service experience and great salesman we have known for years.
I have never taken my car anywhere else since I purchased it at this dealer. They have taken great care with it and have only recommended service that was needed. Everything has been excellent for the last almost 10 years
Justine Jopp worked with me over the phone to beat the price of their competitor, Bob Johnson Infinity, who wanted $2,500 down payment for a higher payment per month. I took delivery of a more expensive, more equipped vehicle without the required money down. Also received a higher equity payment from my lease, toward the new car.
They are wonderful to deal with, love the customer service and love the communication. I LOVE LOVE LOVE that they dropped the car off to me. I live in the South towns and was going out of town, so it was amazing, like game changer for me, this has never happened to me.
They are wonderful to deal with, love the customer service and love the communication. I LOVE LOVE LOVE that they dropped the car off to me. I live in the South towns and was going out of town, so it was amazing, like game changer for me, this has never happened to me.
The INFINITI team is polite.Very respectful of your property. Beautiful work! Thank you everyone!
The service writers at INFINITI went above and beyond to ensure I was satisfied. Justin was amazing! I will definitely be coming back!
The staff has been stellar.. Justin and Justine were as helpful and professional as always.. Only one disappointment was that the car was not washed after servicing. Especially needed it after all the salt on the road during the winter..
good service from marc gerevics my salesperson and rebeka for a easy appt and updating me thruout issues
Justine was so professional and quick to respond.. I needed work done on my QX80. I couldn’t have asked for better service.. I would tell my friends and family five star feedback. Thankyou
The service rep was very rude when I went to pick up my car. I have had infinities for over six years. I have a lease plan that I do not pay for service I’m certain it is in my account and every other time the service rep has done this seamlessly. This time he was very rude and blaming me for not notifying him ahead of time! I chose to pay for the service because he wanted me to wait there while he rebelled it. Made no sense to me and frankly I just wanted to leave. Then ...
I am always please with my services experience. INFINITI makes a great product and that is why are family has owned 4 to date.
The salesman did a good job, Informative and not to pushy.The dealership was clean and very presentable.
I love my car and very much satisfied how everything was handled everybody was very friendly and helpful