Customer Testimonials
Work was done professionally and thoroughly. Julia kept me informed along the process from intake to recommendations for service to completion of the job. I would strongly recommend Nissan of Williamsville for service needs.
I've had dealings with west herr INFINITI on and off for about 10 years. Always a good experience. The INFINITI company doesn't always have the best incentives and occasionally miss the mark on design (imo), but the folks at the dealership are easy to interact with. No pressure felt at any time. If the vehicle is right, would buy from them again.
They were extremely accommodating letting me compare a few different cars and allowed an extended test drive. They completed the sale very quickly and were very knowledgeable on all questions we had.
They were extremely helpful and patient, everyone was so friendly, i will not hesitate to bring my vehicle back
Dan was excellent, not pushy just worked to get us to the final numbers and model we needed.
I had a great experience with Julia from West herr. She explained everything that needs to be done and was so nice. I would highly recommend West herr to all my friends who are looking for new cars
I was going to be 30 minutes late for my appointment but they told me we’ll see you when you get here. Checked me in and I was out of there in less than 2 hours. Used their comfortable and convenient waiting room. Time flies. Quick check out and I was on my way
I had my information and oil change and the service was great. I had the opportunity to chat with my salesperson while I waited. I never mind coming here. Great service and great people!
Everyone is always very pleasant to work with Never have a problem. They listen and get issues resolved . Recommend them highly
Awesome Dealership. My Saleswoman Justin Jopp is the Best I recommend her to anyone who asks. So Thankful for Justine and the team at West Herr.
Awesome person that help me, they did a great job with servicing my vehicle very happy with my experience
Outstanding service by Albert at West Herr INFINITI thorough, knowledgeable, stress-free experience. Highly recommend him for QX80 service.
The service desk representative was very professional and knowledgeable of the work that needed to be done on my vehicle. They had all the correct follow up questions to help me with the services needed.
In July I purchased a used Infinity qx60. I spent about 20k and this was a very nice vehicle. I am a Disabled Vet and take money very seriously since I don't receive much anyway. After driving it for a month and a half I noticed a really bad vibration sound which was unbearable to listen to while driving. I brought it in and they said they fixed it. When I picked the vehicle up not only did the vibration not get fixed I had a insane squealing noise coming from the tire now. So I went in for ... Read More DealerRater - Oct 22, 2025
Very good sales opportunity showed a lot of features was polite and helpful was very professional
Very friendly and helpful people at this dealership. All questions were answered and I learned some valuable information about my car.
Asia, in service was very helpful, professional explained my issues clearly and understandable. She is great.
Great service. Asia is very efficient, friendly and pleasure to work with. The service is fast and I never have to wait long.
Dan Fabrizi was excellent. Dealer was overall fair and very helpful. I would recommend Dan and West Herr to others..
Great team and easy to deal with every step of the way. No pressure and they made sure I was happy with my car choice! I would highly recommend them to anyone looking for a new car!
Dealer service was prompt and thorough. Took less time than expected. Asia was a sweetheart and did her job very well🤎
Had some confusion about my appointment, but they were very polite and accommodating. No problems
Mohamed was wonderful. Very professional. Made sure all my concerns were addressed. He went above and beyond. Stayed in contact with me as updates arrived. Excellent service.
I use this dealership because of Rebekah Kurowski and the service department. She always goes the extra mile for me to ensure outstanding service. I trust in her judgement and recommendations.
The dealer found more issues and called me for permission to fix it them. Thanks.
Rebekah was awesome keeping me in the loop of what was happening with my vehicle.
I got my car there in time and was suppose to take shuttle but decided to wait after was told it would only be about an hour. Was offered coffee which I appreciated. Guess what, before I could finish my coffee, my car was ready. Good service and customer service!
Asia was very helpful and car was inspected and ready as promised. I would love to have the assistance of Asia every time I require any car repairs. It’s too sad that the price of detailing is so high! I need a good cleaning! I’d better get busy!
Service Writer Rebekah K is very professional and friendly! She is the face of the West Herr Nissan service department.
Auto checkup was easy and fast and wait area was really nice. People were friendly and helpful.
They always take good care of me , friendly and cordial. It’s the only place I trust with my vehicle
Everything was great! Thanks so much! The whole service was handled in the most professional manner.
The associates were extremely professional and super helpful! Even though I was hav in g a bad day they remained professional and worked to make my day much better!
Mohammad was very helpful and promptly got my car in and out for an inspection. Could not ask for a more professional and personable advisor.
I have been a customer of this dealership for over 10 years. I have been very happy with everything from sales to service. The employees are very friendly and helpful. I will continue to use West Herr Williamsville as my dealership of choice.
Everyone at West Herr Nissan was very friendly and very knowledgeable. It was a very pleasant experience. Everyone in your service department is fantastic!. Rebekah and Arthur went out of their way to keep my cost at a very fair price. I look forward to coming back again and again for service. You guys are the best!. And when it's time to purchase another vehicle, we will be visiting your sales department too! Thank you for all you do! You guys are great! David Forti
Service was done in a timely manner. Service was very good and courteous. I would definitely recommend this service
Mo was very thorough. and assured that I was comfortable with his explanation of the work performed.
My Service Manager Mohammad Was excellent.He was very professional and caring.The service to my car was excellent.
The staff and service are always excellent. Thank you! Iwould definitely refer this dealership to friends and family.
Pleasant, easy and honest.dealership to work with. They were quick to respond and complete the work.
Everyone was helpful & pleasant. They took my car in right on time. The work was completed in a timely fashion.
Got me in within four days, gave me a ride to my class while they worked on my car and picked me up after just do a quick phone call to them… All work was done, reasonable price, nice clean car, everybody, friendly, and helpful, and just one more reason why I love my Nissan rogue And now bought one instead of leasing!
The service was efficient- completed carefully and on time. I was updated on the status of the check up and a tech issue.
Courteous, informative, thoughtful, and respectful. Always makes time to explain what the customer needs to know.
Everyone was very helpful and did a great job. Mohammad got me right in and remember me from my last visit.
Appreciate the warm & friendly people. Also, the clean waiting room, as well as the restrooms are appreciated.
Everyone is courteous, and knowledgeable. I’ve been bringing my vehicle here for 7 years, and the service has always been excellent.
The people in this dealership are always very helpful and courteous. whenever I bring my car in for service, it is done promptly.
Every time I bring my car in for service I leave completely satisfied with any work performed.
Was unbelievable. Thought I would be there all day, ended up having more work done than originally planned & irlt was painless & less $$$ than I had planned for.
West Herr service department is very organized and the team leader Arthur Luke is an excellent help in my service needs delivered complete on time as promised. His friendly explanation of the service requirements exceeded my expectations. I am happy to be a continued customer.
The service is excellent and the wait time is reasonable. From time and to time out
Fast, efficient, friendly, clean, great hours. Would definitely come back to purchase vehicles in the future.
Mohammed was very nice and he explained what was wrong with the car. (Engine light) His service was impeccable!!
Very, very disappointed with the service of my car. Cost me nearly $450.00 (battery & rental car) and 4 days without my car for a battery replacement. Mohammed told me on the morning of day 4 that car would be ready in 1.5 hours. 5 hours later, still no call, I went there myself (a friend drove me) and when I got there it was sitting in the lot for who knows how long. He said he called the wrong number. Dennis the manager was stellar in doing his best to make it up to me and Sal who dropped by my house with a “... Read More DealerRater - Aug 7, 2024
The West Herr group did everything they could to make me want to purchase my new car!
Superior customer service. Dan Fabrizio was very knowledgeable, congenial, and made the experience comfortable. I would recommend to friends.
I have never had bad service here at all - the staff is always friendly and takes time to explain things to non-mechanical me - this is the only place I go to for service - on a separate note Rebekah & Jarrod are just both outstanding in all that they do - REALLY!!
Great people with a professional and friendly attitude. Excellent service with clear expectations and effective communication.
The salespeople are very good and most helpful. The service has declined over the past months.
Very nice to deal with everyone was pleasant and polite. Very knowledgeable staff of my needs
Been going to West Herr INFINITI for 7 years. From sales to service its always a good experience.
Great experience always! Very appreciative of the great service department and their responsiveness. Thank you.
Always easy to make appointments. I like the dedicated person to make appointments. Usually can get an appointment in a reasonable time frame.
The West Herr INFINITI Service has always shown me the upmost respect and care for my vehicle since I have leased with them which has been over 16 years. Thank you Kevin in Service and Mark in Sales for all you do.
I could have gone anywhere for an oil change and nys inspection. 2hrs is way too excessive. I won’t be back.
Great service every time. Courteous and thorough, researching all indicated issues. Car received on time with no waiting. Excellent overall experience.
I had no choice for transmission repair other than West Herr. Communication was lacking, no written warranty after completion of work. No verification that my transmission was either replaced or repaired.
Bought a 2022 certified infinity in June 2023.Needed service for pinging noise. Was advised it needed rear brakes. I had only driven it for 2000 miles. How could this serious issue have been overlooked if certified?
I have always appreciated the courtesy & professionalism of the West Herr staff. From sales ( Frank DuQuette ) to INFINITI service/repair ( today I had the pleasure of working with Kevin Hardwicke )
Everything was done that I asked to be done and I appreciate coming to this location.
I had a great experience with Brady and the team at west herr, everything was smooth and easy.
Kevin and the team were great. Very courteous. Took a little long to do an inspection, but it is what it is. I don't like taking my car in for service.
Kevin and his crew were excellent and pleasant! Perfect service. The work they did was excellent
Exceptional service and handled with care & compassion. I feel apart of the infinity family along with being apart of the Nissan family as well💙💙💙
Service was great! Everyone was friendly, appointment was finished quickly . Waiting room was clean, welcoming and convenient. Kevin is the best!
All team members I met were very courteous. However, I wasn’t pleased that an oil change/all pts inspection took 3 hours with a scheduled appt time. I was advised I needed rear brakes at a cost of $632. I had them completed elsewhere for $340. That’s quite a mark up/price difference. Again,, I’d like to stress the team members were very professional and kind, but a 3 hour wait time with an appointment is excessive.
Always professional and courteous. Love West Herr INFINITI! Both sales and service excell beyond measure.
get good attention and good communication about repair status of vehicle. enjoyed the nice loaner vehicle
Great experience very knowledgeable, fully explained the situation to me and how we were gonna solve the problem
I had another great experience with Kevin and the West Herr INFINITI of Williamsville service team! He makes you feel like a valued customer and family! Very knowledgeable and great communicator. 5 STARS for sure!!!
The team was very attentive and awesome to work with. They made sure I clearly understood the issues and work that needed to be completed. Also, checked in with me to provide updates while I waited. Great all around experience!
I like to thank the entire westherr dealership staff very courteous and helpful staff. They diagnosed my vehicle properly and repaired the issue that my vehicle was having also helped save me money and also quickly reached out to my extended warranty company got my repair claim approved and very quickly time matter. I love and appreciate everything about this dealership and how well polite the staff were. Special thanks to Kevin the service staff for all his help.
I have done business with them since their inception at INFINITI and been very satisfied.
Easy to make appointment Kevin Burckhard at INFINITI service advisor is friendly and helpful, he explained work clearly and make good recommendations. Wish they would still give loaners if the service is more thank 60 mins!
Kevin squeezed me in last minute for oil change on 10/29. Great customer service!
Excellent service personnel. Jonas great. Mohammed spent additional time to vacuum my car then extra time helping me with some problems I was having with my locks and navigation. Very pleased.
They have always done a great job. My normal service manager moved to another location, but his replacement did a fantastic job - meaning, he gave realistic estimates, was friendly, personable, and explained everything that was going on.
Terrific sales and service team and West Herr service is top notch. Definitely recommend for quality, price and overall satisfaction. Service team super friendly and went above and beyond to help correct an error I made in ordering the wrong tire sizes. Thanks Kevin!
Service staff members are wonderful Especially Kevin, who leads the team that attend to my service needs
Terrific staff and customer service. Comfortable waiting area. Fair and worthy or praise. Thank you.
Physical layout of dealership was very nice and modern. Very clean. Sales personnel were very knowledgeable and attentive. Pleasure to deal with.
I was extremely pleased with the Polite And knowledgeable personal.I had an opportunity to talk with a couple of the waiting customers over a couple of coffee And that Most of my wait time.
Walked in and the person in charge introduced himself and explained all my options and listened intently to my questions left feeling like a human not a number
Service is a very pleasant experience. Great staff with the knowledge to keep your INFINITI at perfection.
Your service sucks! I tried makiing a simple oil change and told I would have to wait till the midle of October.
Service was prompt and I was thoroughly informed of all issues/concerns regarding my vehicle.
Very clean and organized. They keep you up-to-date on what’s going on with your vehicle.
BEST PEOPLE BEST PLACE!! CLEAN FRIENDLY ENVIRONMENT. I WOULD HIGHLY RECOMMEND WEST HERR INFINITY SERVICE
